How can we help?
Orders & shipping
When will my order ship?
Orders placed by 2pm Arizona time on business days ship the same day. Weekend and holiday orders ship the next business day.
How much is shipping?
Standard is $12 (3–5 business days), free over $250. Express is $29 (1–2 business days). Canada is $25 (7–15 business days), free over $400. Mexico is $25 (10–25 business days), free over $400.
How do I track my order?
Your tracking number is emailed the moment the label prints. It’s also linked in your order confirmation email.
Do you ship internationally?
US (all 50 states), Canada and Mexico. International orders go USPS First-Class Package International, prices in USD. Import duties and taxes are paid by the customer. USPS, UPS or FedEx. PO boxes OK.
How is my order packaged?
Plain outer box with no product names, insulated inner mailer and crimp-sealed vials. Lyophilized powder is stable in transit.
Payment
Which payment methods do you accept?
Card, Zelle, Venmo and Cash App. Card orders clear instantly.
When do Zelle, Venmo or Cash App orders ship?
After we match your payment by hand, usually the same business day. Put your order number in the payment note so we can match it fast. Unpaid orders cancel after 3 days.
How do bundle discounts work?
Mix any vials. 3+ vials take 10% off and 5+ vials take 15% off your cart, applied automatically. No code needed. Orders over $250 ship free.
Products & storage
How should vials be stored?
Lyophilized powder: −20 °C long term, 2–8 °C short term. After reconstitution: 2–8 °C, away from light. Each product page lists its storage conditions.
Do I need bacteriostatic water?
Vials ship as powder and need a diluent. Bacteriostatic Water is $4 and counts toward stack discounts. See the reconstitution guide and the peptide calculator.
What does "research use only" mean?
Everything we sell is for in-vitro laboratory research. It is not for human or veterinary use, and we can’t give usage advice. See our research use policy.
Returns & problems
What is Route protection?
An add-on at checkout that covers lost, stolen and damaged packages. Claims are filed with Route directly and take a few taps.
My order arrived damaged.
If Route was on the order, file a claim with Route with a photo of the vial and box. Orders without Route can’t be replaced.
My package hasn’t arrived.
With Route, file a claim once tracking stalls or shows delivered. Without Route, lost and stolen packages aren’t covered.
We sent the wrong item.
Contact us within 3 days of delivery with your order number and a photo of the label. We send the right item and a prepaid return label.
Can I return an order?
All sales are final. Research materials can’t be resold. See returns for what’s covered.